SURFING LESSON BOOKING TERMS
TO BOOK A SURF LESSON: Bookings can be made by telephone,email or online where applicable.
DEPOSITS: To make a reservation a non-refundable deposit or full payment is payable at time of booking. Deposit amounts are calculated based on your selections. All online bookings require full payment at time of booking. Where full payments are made 50% is held as your non-refundable deposit. A 2% fee is charged for all credit card transactions.
Once you have made the required deposit payment your credit/debit card details will be stored securely in accordance with PCI-DSS compliance regulations.
BALANCES: In most cases any remaining balance can be paid upon your arrival to your surfing course or can be paid in advance by contacting our office. For groups of 5+ people your balance will be due in full no later than 10 days prior to your arrival.
SPECIAL OFFERS: Surfing lessons booked under any special offers at a reduced rate are subject to their own terms and conditions. All special offer bookings are non-refundable and non-transferable once confirmed. Individual special offers cannot be combined or used in conjunction with any other promotions or offers. Full payment is required for all special offer bookings and are subject to availability.
GIFT VOUCHERS & VOUCHER BOOKINGS: Gift vouchers can be redeemed over the phone, via email or online where applicable. Once booked and confirmed al gift voucher bookings are non-refundable and non-transferable. No changes are permitted. You will be required to present and surrender your voucher on arrival to your lesson. Vouchers can only be redeemed during their validity period. Expired vouchers will not be accepted.
CONFIRMATION OF BOOKING: You will receive confirmation of your booking via email or SMS containing all the important information you will need for attending your surfing lesson/course and also act as an invoice for any outstanding balance. We advise you print off or save a copy of your booking details to bring along with you to your lesson.
ATTENDING YOUR COURSE: Any non paid 'No Shows' will have any outstanding balances charged to the credit/debit card on file. Please see our cancellation policy for all details on how to change or cancel your booking. If you're late we won't wait! Failure to turn up to your lesson at the appropriate time will not entitle you to a full or partial refund. Late arrivals will be charged the final balance payment (if one is due), and this will be collected from the credit/debit card on file. We reserve the right to refuse clients who turn up late for their course (once the students have departed our base and beach lesson has commenced). No refunds are offered in this situation. Participation in a course will require re-booking. We cannot refund you for any unused lessons.
CHANGING YOUR SURF LESSON BOOKING: Changes made by you - If after your contract is formed you would like to make any amendments to your booking you should contact us to see if your request can be accommodated. Each amendment is subject to a £5p.p fee, with any changes subject to our acceptance and availablilty. Any additional cost arising from your amendment - including costs of alternative lessons, extra party members or additional services will be due in full at time of amendment. Changes to a booking should be done by the person who made the initial booking.
Changes, amendments, refund or reschedule is not permitted for bookings made using a Gift or Experience Vouchers. If you group size drops in number from your original booking, notification of this must be sent in writing. Decreases in numbers in attendance of original booking without prior cancellation, or changes within 21 days of the lesson start date will be responsible for the balance of the orginal booking. If you would like to bring additional guests, please notify us at least 14 days in before your lesson date. We cannot guarantee spaces will be available. Early booking is advisable to avoid disappointment.
SURF LESSON CANCELLATIONS: All cancellations must be sent in writing/email to email@example.com or O'Neill Surf Academy, Trevose farm, Trevose Head, St Merryn, Padstow, Cornwall PL288SL and are effective from the date which they are received by us. Any cancellations should be done by the person who made the original booking. Cancellation charges for surf lesson bookings are payable as follows:
- Over 21 days before lesson start date - Loss of Deposit.
- Less than 21 days before lesson start date - 100% of total cost .
- An administration fee of £20 is payable for all cancellations. If any members or your group are not going to participate in the surfing lesson their space must be cancelled following the procedure above. Any non paid 'no shows' will be charged to the card on file.
CHANGING YOUR BOOKING: Changes made by us - From time to time we may have to make changes to your surf lesson arrangements. If changes are necessary we endeavor to notify you as soon as resonably possible. We reserve the right to change change the venue, the lesson start time or cancel the lesson/course due to unsuitable conditions. In the rare event or staff consider in their professional opinion, or under advise advise of lifeguards that ocean/weather conditions are unsuitable for your lesson we will either - Rearrange your lessons for a more suitable time, date or location. Issue you with a credit voucher/online code valid for a period of 18 months. Please note: We do not offer refunds under any circumstances. We require a minimum of 2 people to run any group surfing lesson. Please be aware that when booking a group surfing lesson that your lesson may be subject to reschedule to suitably accommodate you within a group setting. We accept no liability for any costs or loss associated with cancelled or rescheduled surfing lessons.
O'Neill Surf Academy/West Coast Surfari accept no responsibility for students in or beyond the surf line. All care is taken to ensure student safety. All participants will be expected to listen to and adhere to all instructions and advise given by O'Neill Surf Academy/West Coast Surfari staff at all times. We will refuse to teach any student/participant who is under the influence of alcohol or substance, or appears in no fit state to take part. This decision is made by the head coach on the day No refunds are offered in this situation.
Students are required to sign a medical declaration prior to surfing and are responsible for ensuring all details are correct. Parents/Guardians of participants aged 18 or under will be required to sign their declaration and release from and stay within the beach vicinity at all times during the lesson.
SURF 'N' STAY - KERNOW TREK, TREVARRIAN LODGE & THE PHOENIX BOOKING TERMS
BOOKINGS & DEPOSIT
When booking any Surf 'N' Stay course your accommodation will be reserved alongside your surfing course and confirmation will be sent via email. You can book your surf 'N' stay break via email or telephone. These breaks are not available to book online. A non-refundable deposit is required for all Surf 'N' Stay bookings, and full payment may be required for Special Offer Rates OR when arrival is within 6 weeks of booking.
Our Luxury Lodge Surf 'N' Stay Breaks offer accommodation at The Kernow Trek Lodge and The Trevarrian Lodge. Each accommodation option is a privately owned establishment. O'Neill Surf Academy/West Coast Surfari does not make any claims as to the standard or arrangement of the accommodation and facilities, nor accepts any responsibility for any problems that may arise during your stay. Any problems,concerns or complaints in regards to you accommodation must be directed to and dealt with by the accommodation provider directly.
Any arrival day and duration are accepted unless otherwise stated., subject of course to availability and usually minimum 2 nights. If you holiday duration cuts across two price bands the applicable rates are combined on a pro rata basis. All prices are quoted per person.
CHANGING YOUR SURF ‘N’ STAY BOOKING - Changes made by you
If after your contract is formed you would like to make any amendments to your booking you may contact us to see if your request can be accommodated. We will make every effort to arrange any changes you request after your booking has been confirmed, however any changes are subject to availability of accommodation and surf lessons. Please be aware that any amendment is subject to availability and acceptance. Each amendment will be subject to a £25 fee. Any additional cost arising from the amendment you wish to make - including costs of alternative lessons, extra party members or additional services will be due at time of amendment.
We cannot offer reductions or refunds for rooms or units unoccupied or part occupied for the full/part period of your booking. i.e If a family room that sleeps 4 is booked and your group size drops to 3 people the full room rate will still apply. We will always endeavor to accommodate your changes and move you to a more suitable room or unit where possible and if necessary, but during busy periods and high season where we are often fully booked and where such changes are not possible your initial quoted charges will be payable.
All cancellations must be sent in writing /email to firstname.lastname@example.org or O'Neill Surf Academy, Trevose Head, St Merryn, Padstow, Cornwall PL288SL and are effective upon the date received by by us. This should be done by the person who made the booking.
Cancellation charges for Surf 'N' Stay bookings are payable as follows:
A minimal administration charge of £25 is due to ALL cancelled Surf ‘N’ Stay Breaks. Since we incur costs in canceling your booking, a cancellation fee will be charged as shown below
- Cancellations less than 21 days before course start date will incur a cost equal to that of your first nights stay outside of the deposit which is non-refundable. Full payment MAY become due where:
- -Cancellation is made on the day of arrival
-Insufficient notice is given to allow us to re-let the room for the full period booked.
- Where notice of cancellation is given and we have already turned enquiries away for the period of the booking.
- Cancellations over 21 days before arrival date will incur a cost equal to your first nights stay outside of the deposit which is non refundable.
If any group members are not going to turn up for their surf 'n' stay course their place must be cancelled following our usual cancellation procedure and will be subject to our charges.
Failure to turn up to your accommodation without prior cancellation will result in any remaining balance being collected from the credit/debit card on file with immediate effect.
Cutting your holiday short: If you are forced to return home early, we cannot refund the cost of any services you have not used. If you cut your holiday short and return home early in we will not offer you any refund for the part of your holiday not completed, or be liable for any associated costs you may incur. Depending on your circumstances your Travel Insurance may offer cover for curtailment and we suggest that any claim is made directly through this channel.
CHANGING YOUR SURF ‘N’ STAY BOOKING - Changes made by us
In the extremely unlikely event we may need to change, alter or cancel your surf ‘n’ stay break for good reason, we work in good faith and will strive to find a solution should it become necessary to adapt your booking. We reserve the right to make such changes should they become necessary. Mostly changes may be minor and we will advise you or any changes at the earliest convenience. We reserve the right to cancel surf ‘n’ stay should deposits and full balance not be paid on time. If we are unable to provide your booked surf ‘n’ stay course a before your holiday starts you can either:
- Accept our offer of a replacement surf ‘n’ stay break of higher or same quality (subject to availability)
- Accept our offer of a replacement surf ‘n’ stay break of a lower value and we will refund the difference in cost.
SURF 'N' STAY SELF CATERING & HOTEL BOOKING TERMS
Beachcombers Apartments - Waves Apartments - Tregurrian Villas - Pendeen Hotel - Green Acres Cottages Porth Veor Manor Hotel, Villas & Apartments - The Beach House Apartments - Porth Cottage - Bay Retreat Villas
ARRIVAL DAYS & DURATIONS
Any arrival day and duration, unless otherwise stated, subject of course to space and self-catering usually minimum 3 nights. If your holiday duration cuts across two price bands the applicable rates are combined on a pro rata basis. All prices are quoted per person.
Groups are most welcome with special prices on request. Please note that under certain circumstances all-male/female groups may not be accepted at our accommodations or, may be subject to an additional loss/damage deposit. Please check at the time of booking.
Simply contact us by phone or e-mail to check availability or where applicable you can book online. Early booking is advisable, especially for peak dates or where there are specific requirements.
A non-refundable deposit is payable at time of booking. Deposits are calculated based on your holiday/surfing lesson requirements and duration of your stay. Full payment will be required for all bookings at the above listed accommodation if your booking is made within 6 weeks of arrival. Upon receipt of your payment confirmation of your booking will be sent by email confirming our contract with you
Any outstanding balances are required to be completed 6 weeks prior to your arrival. No further reminders will be sent and your booking may be cancelled if payment is not received by the due date, and any deposit paid will be forfeit. Please note, in respect of the vast majority of our featured self catering properties, these are privately owned and we act as agents only for those owners and are not principals. Further details can be supplied on request.
CHECK IN/CHECK OUT
Normally your accommodation will be ready on arrival day as follows:
Pendeen & Porth Veor Manor Hotel 3pm
Tregurrian Apartments 3.30pm
Porth Veor Villas & Apartments, Porth Cottage, The Beach House, Beachcombers, Waves, Green Acres and Bay Retreat 4pm.
Check in is up to 9pm (10.30pm for Porth Veor Manor). Arrivals later than these times can only be accepted in exceptional circumstances and by prior arrangement. Should you be arriving later due to a delayed flight or any other travel problem, please call in advance with your estimated time of arrival. Direct contact numbers are: Porth Veor, Porth Cottage & The Beach House 01637 873274.Tregurrian 01637 839541. Beachcombers/Waves 01637 839542. Pendeen 01637 839543. Green Acres 01637 839544. Bay Retreat 01637 839545.
With specific regard to Beachcombers, Waves, Tregurrian, Green Acres and Bay Retreat where reception is not manned all day there is also an ‘outside safe’ system for collection of keys and important arrival information, details provided with your confirmation and account. If accommodation is not taken up, without prior notification by 9am on the day immediately after your scheduled arrival day, the Management reserves the right to re-let the accommodation.
CANCELLATION, CHARGES & AMENDMENTS
All cancellations must be sent in writing to email@example.com or O'Neill Surf Academy, Trevose Head, St Merryn, Padstow, Cornwall PL28 8SL and are effective upon the date received by by us. This should be done by the person who made the booking. Failure to turn up to your accommodation without prior cancellation will result in any remaining balance being collected from the credit/debit card on file with immediate effect.Should you have to cancel your Surf ‘N’ Stay holiday the following charges will apply
- up to 28 days loss of deposit
- 27-15 days 50%
- 14 days or less 100%.
Holiday cancellation insurance is therefore strongly recommended.
Accommodation Amendments– should you wish to alter your accommodation arrangements after we have processed your booking a £30 per person for hotel bookings, and £40 per unit fee for self catering amendment will be charged. However, if within 28 days higher charges may apply especially if your arrival date is changed.
We cannot offer reductions or refunds for rooms or units unoccupied or part occupied for the full/part period of your booking. We will always endeavor to accommodate your changes and move you to a more suitable room or unit where possible. During busy periods and high season where we are often fully booked and where such changes are not possible your initial quoted charges will be payable.
If any group members are not going to turn up for their surf 'n' stay course their place must be cancelled following our cancellation procedure and will be subject to our charges. In self catering units where group sizes reduce from the orginal booking our quote will change for the remaining members of the group to reflect the base unit cost of self catering accommodation used to calulate our £per person rates.
SPECIAL NOTE FOR SELF CATERING ACCOMMODATION
Clients are required to provide a credit/debit card imprint/deposit on arrival. At Green Acres and Bay retreat a £100 security deposit in will be added to your total holiday invoice payable at the time of balance. This will be cancelled/fully refunded after departure, subject to any deduction for breakages, loss and/or damage and/or if the unit is left in an unacceptable condition. Liability is not limited to £100 in the event of loss/damage in excess of this figure and if in the unlikely event higher charges are applicable we would seek further payment from the credit/debit card supplied at the time of booking or require supplementary payment by cheque or credit card. In addition, charges may apply where through unacceptable behaviour, disruption and severe inconvenience is caused to fellow guests.
SURF 'N' STAY WATERGATE BAY SURF LODGE TERMS
Please do not bring valuables to the beach. We do not accept any responsibility for loss or damage to personal items.
The activity of surfing brings with it a degree of risk to both people and personal property, even if enjoyed under the proper supervision of qualified and experienced instructors. Surfing is a physical and strenuous activity that requires those taking part to have a reasonable standard of swimming ability (50 meters) and personal fitness. All course/lesson attendees must therefor disclose any medical conditions, illnesses, allergies, physical impairments and have available and prescription medication they may require upon sign-in.
You should not participate in a surf course or lesson if you are suffering from any heart condition or if you are pregnant. If you are unsure as to whether your condition will affect your ability to surf we advise you seek medical advise before booking your course. All course members must not be under the influence of substance or alcohol at the time of the lesson which may adversely affect their mental/physical abilities.
All course members must agree to abide by all instructions and decisions that O'Neill Surf Academy / West Coast Surfari staff and instructors make to ensure the safety and wellbeing of all participants.
Students attending surf courses and lessons will be entitled to use our surfing equipment during their lessons. Whereas O'Neill Surf Academy / West Coast Surfari takes all reasonable measures to ensure that equipment is safe and in good condition for use, course members are responsible for immediately reporting any damage cause to the equipment, or that becomes apparent whilst the equipment is in their possession.
O'Neill Surf Academy / West Coast Surfari does not seek to limit or exclude any liability for personal injury or loss of life which may occur as a result of its own negligence or that of its employees, offices of agents. O'Neill Surf Academy / West Coast Surfari assumes no liability in respect of any personal injury, loss, damages, consequential loss or third party claims which occur though no faults of its own, employees, officers or agents. All other liability or conditions implied by law and excluded to the fullest extent possible.
ACCEPTANCE OF RISK
Your booking is accepted by us, on the understanding that you realise the hazards involved in surfing and water sports. You acknowledge that by the very nature of the activities you are exposed to an element of personal risk and that all activities are of a potentially hazardous and unpredictable nature above those associated with conventional holidays. You therefore accept and consent to the risks inherent in the implementation of this contract as reasonable limitations to the company’s liability as set out in these terms and conditions. All participants agree to abide by all instructions given and decisions as communicated to the participant by the O’Neill Surf Academy /West Coast Surfari coaches to ensure the safety and well being of our customers.
Comprehensive personal travel insurance is a must for any holiday whether at home or abroad. We strongly recommend that you have insurance cover for the duration of your visit to us, that is adequate for your needs and the types of activities you will be undertaking during your holiday, specifically but not limited to the activity of surfing and water sports. We do not check insurance policies; however we reserve the right to request written details (insurers name, policy number and emergency contact number) of your policy. You are responsible for indemnifying us in full in the event that we incur any losses or expenses arising out of your failure to take out adequate insurance cover.
DISABILITIES & MEDICAL PROBLEMS:
If you or any member of your party has a medical problem or disability that may affect your booking, in particular your ability to surf, please tell us before you confirm your booking and give us full details in writing as early as possible before your arrival. If we reasonably feel unable to properly accommodate the particular needs of the person concerned we reserve the right to decline or cancel the reservation.
INVITATION TO TREAT
O’Neill Surf Academy / West Coast Surfari confirms that the display of items, and/or holidays for sale on our website, quotes given via e-mail, telephone or skype are only an invitation to treat. The final price is confirmed by a member of staff upon request of wanting to book. At which point a booking is made and a contract is entered into.
Our suppliers often have their own booking conditions, cancellation conditions or conditions of carriage and you will be bound by those as far as the relevant supplier is concerned. Some of these conditions may limit or exclude liability on part of the relevant supplier, or give the supplier the right to alter or cancel arrangements without penalty. Where relevant, copies of such conditions will be available for inspection at our office, or at the office of the relevant supplier.
PAYING BY CREDIT OR DEBIT CARD
We do not accept American Express. We do however accept most other major credit and debit cards. We do not charge for debit cards or bank transfer, however if paying with a credit card you may incur a 2.5% transaction fee.
If a problem occurs whilst you are attending a surfing course, or surf ‘n’ stay break you must inform the relevant supplier as well as us immediately so that the matter can be put right. You should also complete a complaint form whilst at the surf school or accommodation. If the supplier or ourselves at O’Neill Surf Academy / West Coast Surfari cannot resolve the problem to your satisfaction at the time, you must also contact us immediately so that we are given the opportunity to help.
In the event that a complaint cannot be resolved at the time, you must write to us at: O’Neill Surf ACademy / West Coast Surfari Office, Trevose Head, St Merryn, Padstow, Cornwall PL288SL within 28 days quoting your original booking reference and giving all relevant and detailed information. PLEASE NOTE: Failure to take these steps will hinder our ability to resolve any problem and/or investigate it fully and in consequence, your rights under the contract may be affected. We regret we cannot accept liability for any claims which are not notified to ourselves and/or supplier strictly in accordance with this clause.
If you have any special requests you must advise us at time of booking and confirm them in writing. Although we will endeavor to pass on any requests to any of our suppliers, no guarantees can be given that the request will be met. Confirmation that a special request has been noted or passed on to the supplier, or the inclusion of the special request on your written confirmation or any other documentation, is not confirmation that the request will be met. Failure to meet any special request will not be a breach of your contract. Conditional bookings cannot be accepted i.e: any booking which is specified to be conditional on the fulfillment of a particular request.
This website and its contents is copyright of O’Neill Surf Academy and West Coast Surfari 2013 - All rights Reserved.
DATA PROTECTION NOTICE:
We may from time to time contact you by post or email with further information on the latest offers, brochures, products or services which we believe may be of interest to you. You may unsubscribe from these services at any time by the link on our email, or in writing to us.
BROCHURE AND WEBSITE ACCURACY:
We make every attempt to ensure that our brochures and website show our customers the services that are on offer at The O'Neill Surf Academy / West Coast Surfari.
All information provided is given as a guide, We accept no responsibility for errors, omissions or discrepancies in our literature. All prices are accurate at time of print or publication, but are subject to change. We reserve the right to increase or decrease prices any time after publication. Any alterations or changes will be made clear at time of booking.
LINKS TO OTHER WEBSITES:
You will find links to several other website throughout our O’Neill Surf Academy and West Coast Surfari websites. O’Neill Surf Academy /West Coast Surfari are not in any way responsible for the content of these sites, or the sites themselves. Please ensure you read each sites terms and conditions and privacy policies upon visiting them.
GOVERNING LAW:These Booking Conditions and all matters arising out of them shall be construed and governed according to English Law. The parties agree that any dispute(s) they may have will be exclusively dealt with by the Courts of England and Wales except in relation to any proceedings brought against the Company in any other jurisdiction which involve or concern, in whole or part, the Arrangements or the Services.